About
Why Attend
Speakers
Agenda
FAQ

Date: 3rd August 2021Time: 3.00 PM Dubai / 1.00 PM SAST

About the Event

The Virtual Customer Success day is all about celebrating YOU — sharing stories, exchanging ideas with peers, and being a part of the Freshworks community. Join us for a series of interactive sessions featuring customer champions like you and product leaders. Learn how to derive maximum value from your Freshworks subscription.This is an invite-only event exclusive to Freshworks customers with limited seats.Register now to save yours.

SAVE YOUR SEAT

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Why Attend

Influence

Get exclusive previews into our product roadmaps and get a chance to influence the design process.

Learn & Grow

Unlock the full potential of Freshworks products, learn best practices, and deep dive into unique use cases.

Network

Grow your network; interact with peers to exchange ideas on new use cases and gain new perspectives.

Our Speaker

Girish Mathrubootham

Co-founder and CEO

Freshworks

Stacey Epstein

Chief Marketing Officer

Freshworks

Subharun Mukherjee

Director, Product Marketing

Freshworks

Ash Mathur

Global Head of Customer Operations

Edifecs Inc.

David Krauss

Sr Director, Product Marketing

Freshworks CRM

Brad Christ

Associate VP for IT & CIO

Eastern Washington University

Agenda

Thursday, August 19th

9 AM PST / 12 PM EST

2hrs 50mins

9:00 AM-9:20 AM

20 mins

Event Kick-off by Oz Pearlman

Oz Pearlman

9:20 AM-9:30 AM

10 mins

Welcome Note

Girish Mathrubootham

Co-founder and CEO

Freshworks

9:30 AM-10:00 AM

30 mins

Run Simultaneously

The Road Ahead

(Product roadmap sessions)

Track 1

Building exceptional CX for businesses

Subharun Mukherjee

Director, Product Marketing,

Freshworks

Track 2

Crafting the right-sized ITSM strategy for your organization

Chad Haftorson

Sr Director, Product,

Management, Freshworks

Track 3

Grow customer relationships with a digital-first 360° CRM

David Krauss

Sr Director, Product

Marketing, Freshworks CRM

Track 4

Unify experiences across the board using Freshworks Neo platform

Preethy Padmanabhan

Sr Director, Product Marketing,

Freshworks Neo Platform

10:00 AM-10:30 AM

30 mins

Run Simultaneously

Experience Freshworks

(Product demo session)

Mukesh Mirchandani

VP of Global Field Solution,

Engineering, Freshworks

Track 1

Customer experience on the Freshworks platform

Leslie Chan

Sr Solutions Engineer

Freshworks

Track 2

Modern employee experience for the digital workplace

Palak Setia

Enterprise Solutions Engineer

Freshworks

10:30 AM-11:15 AM

45 mins

Chronicles of Delight

(Success stories from Freshworks’ champions)

Pradeep Rathinam

Chief Customer Officer,

Freshworks

10:30 AM-10:45 AM

15 mins

Fireside Chat: Edifecs delivers the care in healthcare through personalized experience

Ash Mathur

Global Head of Customer

Operations, Edifecs, Inc.

10:45 AM-11:00 AM

15 mins

How Eastern Washington University became a future-ready, always-on digital campus with Freshworks

Brad Christ

Associate VP for IT & CIO

Eastern Washington University

11:00 AM-11:15 AM

15 mins

How Saviynt turned Freshdesk into a home for its enterprise customers

Pradeep Rathinam

Chief Customer Officer,

Freshworks

11:15 AM-11:20 AM

5 mins

Closing Note

Stacey Epstein

Chief Marketing Officer,

Freshworks

Networking | Meet your peers - 30 mins

Always-on support & demo booths

Booths for you to reach out to us anytime for a quick demo or support

FAQ's

Do I need to download or install to attend this event?

No. You do not need to download or install any software to join the Customer Success Day. All you need to have is access to the Internet. No webcams will be required for attendees.

How do I register for Customer Success Day?

You can use the form above to register for free! On registering, you will receive a confirmation email from us with the subject line “Customer Success Day by Freshworks” where you can find your personal link to access the event online. We recommend you to quickly use the “Add to calendar” button to make sure you don't miss out.

How do I log in on the event date (August 19th)?

On the event date (August 19th, 2021) you can join the event by simply clicking on the personal link provided to you via email. Search your inbox for the subject line 'You're registered! Customer Success Day by Freshworks'. You'll find your personal link there. We recommend you quickly use the “Add to calendar” button to make sure you don't miss out.

I’m having trouble logging in or completing my registration, who do I contact?

If you’re experiencing any problems signing in, please contact experience@freshworks.com – we’ll be happy to help you out.

How much do the tickets to Customer Success Day by Freshworks cost?

Tickets for Customer Success Day are completely FREE and include online access to all the sections of our virtual event platform. Register using the form above to save your spot.

Do I need to download or install to attend this event?

No. You do not need to download or install any software to join the Customer Success Day. All you need to have is access to the Internet. No webcams will be required for attendees.

How do I register for Customer Success Day?

How do I log in on the event date (August 19th)?

I’m having trouble logging in or completing my registration, who do I contact?

If you’re experiencing any problems signing in, please contact experience@freshworks.com – we’ll be happy to help you out.

How much do the tickets to Customer Success Day by Freshworks cost?

Tickets for Customer Success Day are completely FREE and include online access to all the sections of our virtual event platform. Register using the form above to save your spot.